Refund and Returns Policy

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Xen Gadget Product Replacement and Return Policy

At Xen Gadget, we strive to provide our customers with high-quality products that meet their expectations. However, we understand that occasionally issues may arise that require a product replacement. Please review our Product Replacement Policy to understand the steps involved in the process.

Additional non-replaceable items:

• Books, Media, Robots, Drones
• Downloadable software products
• Some health and personal care items

1. Eligibility for Replacement:

• Our replacement policy covers products that are found to be defective or damaged upon receipt.
• To be eligible for a replacement, please ensure that you report the issue within 7 days of receiving the product.

2. Warranty Period:

• Xen Gadget do not offers any warranty. Warranty on all our products from the Brand, starting from the date of purchase. Check your product documentation for specific warranty details.

3. Initiating a Replacement Request:

• To initiate a replacement request, please contact our Customer Support team by [support@xengadget.in/+91-8454987201] or visit our online [Contact Us] page.
• Provide your order number, a detailed description of the issue, and any relevant supporting documentation, such as images.

4. Return Process:

• If your product is deemed eligible for replacement, our Customer Support team will guide you through the return process.
• Please ensure that the product is securely packaged and include all original accessories.

5. Replacement Options:

• Once we receive and inspect the returned product, we will offer a replacement. Depending on product availability, you may receive the same model or an equivalent product.
• In some cases, a refund may be offered as an alternative.

6. Shipping and Handling:

• Xen Gadget covers the cost of shipping and handling for eligible replacement products.

7. Exceptions and Limitations:

• Please be aware of any exceptions or limitations outlined in our Product Replacement Policy, such as specific conditions that may void the warranty.

8. Contact Information:

• If you have any questions or concerns regarding our product replacement policy, please contact our Customer Support team at [support@xengadget.com] or [+91-8454987201].

Xen Gadget Refund Policy for Order Cancellation

At Xen Gadget, we understand that circumstances may arise, leading you to cancel your order. We are committed to providing a straightforward and fair refund policy to address your needs.

1. Cancellation Timeframe:

• You may cancel your order within 1 hours of placing it to be eligible for a refund.

2. Refund Eligibility:

• If your cancellation request falls within the specified timeframe and your order has not been processed or shipped, you are eligible for refund. Some necessary charges will be deducted.

3. How to Cancel an Order:

• To cancel an order, please contact our dedicated Customer Support team as soon as possible. You can reach us via support@xengadget.in/+91-8454987201 or visit our online [Order Cancellation] page.
• Provide your order number and any relevant details to facilitate a quick and efficient cancellation process.

4. Refund Process:

• Upon confirmation of your order cancellation and meeting the eligibility criteria, our team will initiate the refund process.
• The refunded amount will be credited back to your original payment method withing 7 days.

5. Timely Refunds:

• We understand the importance of a prompt refund. While we strive to process refunds as quickly as possible, please note that it may take 7 days for the refunded amount to appear in your account, depending on your payment method and financial institution.

6. Refund for Shipped Orders:

• If your order has already been processed or shipped, our standard return and refund policy will apply. Please refer to our [Return Policy] for further details.

7. Contact Information:

• For any questions or concerns regarding order cancellations and refunds, our Customer Support team is here to assist you. Reach out via support@xengadget.in / +91-8454987201.

We appreciate your understanding and value your satisfaction. Our aim is to make the cancellation and refund process as transparent and hassle-free as possible for our customers.

Shipping returns

We provide shipping label for return pickup but in some case we are unable to pickup because of no pickup zone.

Need help?

Contact us at support@xengadget.in for questions related to refunds and returns.